Step By Step Claim Management Workflow
 

• Head Office receives assignment
• Head Office notifies GreenClean Dealer of assignment
• GreenClean Representative contacts the insured
• GreenClean visits LOL (preferably with Insured and Adjuster)
• Get signed Work Authorization Form from Insured
• Assess location for affected textiles
• Take pictures and notes for loss accuracy
• Determine with insured 2 weeks of Rush clothing to be cleaned and returned within 24-72 Hours
• Collect and inventory contents by room in clear plastic bags
• Get inventory sheets signed from Insured
• Return to plant to commence processing
• Technicians begin tagging all items and noting any pre damage
• Processing of “rush” or wet clothing is started & delivered ASAP
• Inventory is inputted into Xactimate and sent to Head Office for reviewing
• Estimate is uploaded onto Xactanalysis after Head Office approval and/or forwarded to adjuster
• Balance of clothing commences processing after necessary approvals
• Communication to and from all parties, of status, special  instructions, issues or concerns are communicated via email and/or Xactanalysis notes throughout the entire process
• GreenClean discounts estimate reflect non-salvageable items
• Estimate is returned to Head office for final approval
• Final estimate is uploaded into XactAnalysis or forwarded to adjuster/contractor
• A PDF of the Final Invoice is uploaded into XactAnalysis documents or forwarded to adjuster/contractor
• Communication to all parties is made that the processing is complete
• Contents are kept in storage until final delivery have been arranged
• Additonal Contents after completion will be added to original estimate with a second invoice uploaded or forwarded